Shipping and payment information

Shipping and Payment Information

We want your shopping experience with us to be as smooth and safe as possible. For this reason, we offer various payment options to suit your needs.

Payment Options

• PostFinance Card and PostFinance E-Finance: You can pay easily and conveniently with your PostFinance card or via PostFinance E-Finance.
• Twint: Use the popular Twint app to process your payment quickly and securely.
• Cryptocurrencies: We’re excited to accept cryptocurrencies like Bitcoin, Ethereum, and Tether. We provide you with a QR code and a wallet address for payment. If you need more information, feel free to check the Plisio website or contact our support team.

Shipping Options

• Postal Shipping: We work diligently to process your orders quickly and hand them over to Swiss Post. Our goal is to get your products to you as fast as possible. Please keep in mind that during holidays or unforeseen events, there may be delays. We appreciate your patience in such situations!
• Same Day/ Overnight Deliveries (jerba rapida): If you’re in Zurich, you can take advantage of our free Same Day/ Overnight delivery service. We aim to deliver your order to your mailbox on the same evening or, at the latest, during the night.

However, during winter months and in poor weather conditions, these deliveries may be limited. Thank you for your understanding!

Security

We attach great importance to ensuring that your payments are processed safely and reliably. Our website uses the latest technologies, such as HTTPS certificates, to ensure that your payment information is protected and that the payment process runs smoothly. Your safety is our top priority.

On your statement, you may see either the name “jerba” or “LDCV GmbH.” These two names represent our company, highlighting our commitment to transparency and familiarity. Based on these names, you can be confident that you are dealing with our products and payments.

Responsibility and Age Verification

Purchasing our products is only allowed for customers who are of legal age. We utilize verification software to ensure that you meet the minimum age requirement. Please consume our products responsibly.

If you have any questions or concerns, our customer service will be happy to help you. Simply reach out via email at hola@jerba.com, and we will assist you.